Customer Satisfaction Guarantee: We strive to provide the best daily productivity and financial management experience with My Day. If you made an accidental purchase or are dissatisfied with your Pro subscription, we are committed to making things right.
1. Standard Refund Processing
Because in-app purchases are fulfilled by device platform billing providers (Google Play for Android and Apple App Store for iOS), refund requests must adhere to their respective platform guidelines:
Google Play Store (Android Purchases)
Google offers a standard 48-hour refund window for purchases made on Google Play:
- Within 48 Hours: You can request an automated refund directly through Google Play at play.google.com/store/account/orderhistory. Select your order, tap Report a problem, and choose I'd like to request a refund.
- After 48 Hours: Contact My Day WhatsApp Support with your GPA transaction ID (found on your Google receipt email) for evaluation and direct assistance.
Apple App Store (iOS Purchases)
All iOS app payments are handled exclusively by Apple:
- To request a refund from Apple, visit Apple's official portal: reportaproblem.apple.com.
- Sign in with your Apple ID → Select I'd like to → Choose Request a refund → Select My Day subscription and submit.
- Apple will evaluate and process your request within 24 to 48 hours.
2. Free Trial Cancellations
If you signed up for a 7-day free trial of My Day Pro and cancel before the trial expires, you will not be charged. Please ensure cancellation is submitted at least 24 hours prior to the trial ending date via your store account settings.
3. Accidental Charges & Billing Assistance
If you experienced duplicate billing, unexpected transaction issues, or account synchronization anomalies, please contact our support team before submitting a chargeback: